What are the Pot Management Fees ?

No fees are charged by kotikota.com when managing the money pot

How do I change my pot ?

To modify your money pot (photo, description, options), go to the Your prize pot and click on “prize settings”.

How do I know when I participate in my pot ?

You will receive an email confirmation each time a participant performs a contribution on your pot, unless you have checked the box “Do not receive notifications by email». You can consult at any time the list of participants and thank or re-launch them directly from your page money pot, "manage money pot" button.

How do I get participants back on track ?

You can restart the guests at any time from the page of your pot, "Manage Pot" button.

Who can leave a sweet word in the pot?

The organizer as well as all participants with an account can leave one message, one message per person.

How do I thank participants ?

You can thank participants in your kitty at any time.

Just go to your kitty page and click on "reply" to the comment.

Can a participant be refunded?

All entries are final, except for internal technical problems or breakdowns. In these cases, send us your request for reimbursement to hello@koti-kota.com indicating the e-mail address of the participant to be reimbursed. we will proceed with the reimbursement (excluding operating costs) of the participant's his participation within 15 working days.

How do I close my pot?

Pour clôturer votre cagnotte, il vous suffit d'être connecté sur le site (mail + mot de passe), vous rendre sur le tchat ou bien envoyer une demande expresse à l’adresse hellot@koti-kota.com

How do I delete my money pot ?

To delete your pot, you will need to send a request via chat or by e-mail at hello@koti-kota.com. However, you must make sure that the money from the pot has been cashed.

Are there any fees applied?

The only charges levied by kotikota.com are applied operating costs during the closing of the pot.

For joint and several prizes, this fee is 3% of the amount of the prize.

For the personal pot these expenses are 6% of the amount of the pot.

Over 10,000,000ar the fee is halved to 3%.

When can I get my money back?

You can use the money from your pot once it is closed.

How much time do I have to use the money from my pot ?

You have up to 21 days to use your prize pot as of the closing day.

How do I get my money back from my pot ?

There are 2 ways to get your money back :

1. Bank Transfer

2. Mobile Money Transfer

When will I receive my transfer ?

Once your transfer request is completed, you will receive an email from payment confirmation. Once this email is received, it will take 72 business hours to receive money from your money pot into your bank account.

If you were awaiting validation of your supporting documents, your request to transfer will be automatically processed as soon as your documents have been validated.

What is the cost of participating in a pot ?

No fees are charged per kotikota.com when participating in a prize pot.

How to participate ?

1 . Enter your personal information: first name, last name and email address or Facebook Connect or Google Connect

2. Indicate the amount of the desired participation.

3 . Enter the desired payment method (CB or mobile money or bank transfer banking or paypal).

4 . Choose your privacy settings (hide your display or not name and amount of your participation in the page of your pot).

5 . Enter your banking information, the payment is automatically validated and The organiser is informed of your participation.

What should I do if my participation has not been taken into account ?

There are several reasons for a payment problem, contact us directly at the address hello©koti-kota.com, indicating the email with which with which you registered. We will easily identify the reasons for the problem.

How do I hide my name and the amount of my participation ?

You can choose whether to display your name and/or the amount of your participation.

If you want to change your choice a posteriori, you just have to go to the email confirmation of participation that was sent to you and click on « change your participation information»

Is my payment secure ?

We work with our banking partner BNI which fully manages the payment platform, as well as securing transactions.

Will I receive a payment confirmation ?

You will always receive a confirmation of payment by email. If you do not receive it not, look in your spam. Do not hesitate to contact us by email at the following address: or by telephone on +261 3432 00078 or by whatsapp on +33 641 01 29 63.

What are the different types of money pot?

1. “Public Pot”: participants can retrieve your pot from a search engine without even having the invitation link. This facilitates the sharing of your money pot (on social networks, your contact list).

2. “Private Money Pot”, your money pot will not be referenced on the Internet and will only be accessible to people who have received the invitation link.

Are there conditions to create a pot ?

No special conditions to be fulfilled to create one, except to be 18 years old and provide proof of identity (CNI or Passport).

No minimum or maximum amount required. However, we are committed to close any pot or messages conveying a violent message, racist or pornographic.

What are the costs of creating a pot ?

No fee is charged by kotikota.com when the money pot is created.

Only operating costs are deducted at the time of closing of the fund. These amount to 6% of the amount of the fund and are reduced to 3% on- more than 10000 000 ar

When do I need to provide proof ?

In the context of the fight against fraud, money laundering and financing of terrorism, we are legally obliged to verify your identity, and therefore systematically require proof of identity when creating the money pot. This procedure allows us to definitively validate your account in order to take advantage of fully and in complete tranquility of our services.

Additional supporting documents may be requested when you spend case of “public” money pot (e.g., solidarity or entrepreneurial project). This ensures that the funds collected will be used in accordance with the situation or project for which you are creating the pot.

Do I need an account to create a pot ?

Yes, you must create an account in order to create a money pot. It also allows us to offer everyone a secure service.

How do I create my KOTI-KOTA account ?

Just go directly to the top right of the home page, click on “Register/Connect”. It takes 30 seconds for you to fill in your personal information (name, first name, e-mail address, etc.).

Immediately after creating your account, you will receive an email from confirmation, in order to validate your email address.

You can also click on “Facebook connect” or “Google connect” for a instant registration.

How do I customize my pot?

Customizing your pot (adding a photo, description of your pot common, etc.) is done when it is created. You can modify at any time each of the options after the fact.

Of course, a well-informed pot (photo + attractive description) most often guarantees its success.

When can I register my bank details ?

You can do so at any time by entering "My bank details".

Which participation mode should I choose ?

You can choose between 3 different ways of participation: free, suggested and fixed.

Free participation: you leave it up to everyone to decide how much they want to participate. participation.

Suggested participation : you suggest an ideal participation amount. However, everyone is free to put in more or less than the suggested amount.

Fixed participation : a single amount is imposed on participants.

What happens if the target amount is not met ?

Once the prize pot has been closed, participants can no longer participate.

But don’t worry, the objective is only indicative. If this objective is not in all cases, the amount will be remitted at the expiry of the prize pot. If request for reimbursement of one of several participants, only the person who collected the amounts from the prize pot (the creator or beneficiary of the pot according to the chosen terms) has the contractual responsibility to organize the reimbursement of participants. In all cases, the operation (6% of the amount of the prize pot) remain acquired at the platform and are not returned.

Who has access to my pot ?

You have two options :

1. “Public Pot”, participants can find your pot from a search engine without even having the link to your common pot. That you allows you to better share your prize money (on your blog, on forums, on social networks).

2. “Private Pot”, your pot will not be referenced on the Internet and will not be accessible only to those who have received the invitation link.

Who can see the participants in my pot ?

Everyone can see who participated in a pot unless the participant has chosen be “anonymous” or have hidden the name of the participants during the creation of your pot.

Who can see the amount of my pot ?

Everyone can see the amount of your pot, unless you have hidden this amount to participants when it was created.

How to invite participants ?

On the page of your money pot, we have provided a single access link :

There are 3 ways to invite your entourage to participate :

Click on one of the Facebook, Whatsapp or Twitter icons (if you have a count on these networks),

Click on the "e-mail" icon,

Copy/paste the single access link to send via the channel of your choice to your friends.

How do I add a contact list ?

Click on “Invite” on the page of your prize pot and manually enter your contact list or directly import a listing.